Please print and complete the New Patient Forms and bring them with you to your scheduled appointment:
Nurse Clinicians will help to facilitate getting tests and follow-up appointments scheduled under the direction and recommendations of the cardiologist or NP, but they do not do the actual scheduling. The scheduling of a test will be done by our diagnostic scheduling staff. If an appointment is needed with the cardiologist or NP, the Doctors Scheduling Coordinator (DSC) will assist you with this.
Your cardiologist may have you follow-up with a Nurse Practitioner specializing in Heart Failure, Electrophysiology, Lipids, or for monitoring medications or test results.
At Arkansas Cardiology, we try to simplify the preparation of your insurance claims.
- Affordable Health Network
- Ambetter of Arkansas
- AMCO – AR Managed Care Org.
- Blue Cross Blue Shield
- Champus/Tricare/Foundation Health
- First Health
- First Source
- Health Advantage
- Medicare Advantage Plans
- St. Vincent PHO/PPO
- United Healthcare
- Other Commercial Insurance
Please call to verify any insurance provider that is not listed on the current list above. Visa, MasterCard, and checks are accepted for your convenience.
If you have any questions regarding insurance, please contact us locally at (501) 978-1950. You can call toll free within the state of Arkansas at (844) 636-2542. Please ask for Accounts Receivable when you call.
Please read the following carefully. The payment policy for Arkansas Cardiology, P.A. is as follows. All charges are expected to be paid in full unless prior arrangements have been made.
- Initial Office Visits: Your initial office visit charges will be filed at your request, but you will be expected to pay your coinsurance and any deductible not met.
- Uninsured Patients: You are required to pay a $300.00 fee-for-service at the time of visit. Payments can come in the form of cash, check, or credit card.
- Co-pays: You will be expected to pay your insurance co-pay every time you see the doctor. This cannot be billed.
- Re-visits: We will file your insurance for you on revisits, but you will also be expected to pay your coinsurance and any deductible not met.
- Non-covered Charges: You will be responsible for all non-covered charges (lab, procedures, etc.) not payable by your insurance company.
- Questions: Please refer back to the receptionist prior to being seen by the doctor if you have questions.
- Financial Services: Please refer all inquiries regarding financial services to the Business Office.
- You may receive two statements, one from Arkansas Cardiology and one from Baptist Health.
When a Arkansas Cardiology patient calls requesting to speak to their physician, obtain test results or requires assistance with a cardiovascular problem, the call will be transferred to your primary cardiologist’s Nurse Clinician. The Nurse Clinician will review your problem or request, obtain your record, and update your cardiologist. Our team endeavors to provide prompt feedback to our patients. At times during the day, the Nurse Clinicians may be away from their phones either working at the hospital or seeing patients in the office. If your condition requires immediate assistance your call will be transferred to the triage nurse. Otherwise, you may leave a message on the Nurse Clinician’s voice mail. If your call is in regard to a potentially life threatening emergency you should call 911.
Generally, most patients first see us at the request of their primary care physician. Ongoing care will be arranged or specified at the time of your visit with your cardiologist. If you have never been seen at Arkansas Cardiology or have not been under the direct care of the cardiologist for some time, you may be advised to first call your primary care provider who has had the most recent opportunity to evaluate you and has your current records. If your primary care physician feels that your condition requires that you have a cardiology appointment, either your physician or one of their care coordinators can facilitate an appointment with our scheduling department.
The Nurse Clinician will facilitate getting the results of tests ordered by your primary cardiologist to their attention for review. Please allow two working days for test results to be available to your cardiologist. The final report is routed to your primary care physician as well as to your primary cardiologist’s Nurse Clinician. Your primary cardiologist must first review tests before you are notified of the results. There could be some delay in reporting results if your primary cardiologist is out of the office. If your results are normal or stable you will receive a follow-up letter stating your results in the mail within 2 weeks. Abnormal results will be reviewed promptly with the cardiologist and the Nurse Clinician will call and review your test results and the cardiologist’s follow-up recommendations. If you have a test just prior to a scheduled office appointment with your cardiologist, the test results will be reviewed in detail at the time of appointment and you will not receive a letter or phone call.
If you call an Arkansas Cardiology Nurse Clinician for the results of a test that your primary care physician ordered, you will be advised to call your primary care physician’s office for the results.
Patients must have been seen by an Arkansas Cardiology physician or Nurse Practitioner within the past year for us to refill your medications. Our staff only refills medications that we are actively managing. If you require an appointment to qualify for a refill, our staff will assist you in scheduling an appointment. If you are due for a refill on a medication our clinic is managing, please call your pharmacy and they will contact our office.
Your primary physician should refill your other medications. The cardiologist may initiate a new prescription, but ask for it to be refilled by your primary physician. Medications that require special refill considerations are Warfarin (Coumadin), lipid lowering medications, and Amiodarone. These medications require that patients have appropriate surveillance lab work on file prior to authorizing the refill.
Arkansas Cardiology complies with the Federal Health Insurance Portability and Accountability Act (HIPAA). Congress passed this federal law in 1996 to protect patient’s confidential medical information. Arkansas Cardiology patients and other institutions requesting confidential medical record information should call our HIS (Health Information Services) Department and they will assist you in obtaining records in accordance with the HIPAA guidelines.
If you have disability paperwork that requires the primary cardiologist’s signature, please send it to the Arkansas Cardiology, attention Disability Coordinators, who are our nurses assisting patients with this area of care.
Procedures and Education
All patients electively scheduled as an outpatient for a heart catheterization, coronary angiogram, percutaneous coronary intervention or an electrophysiology procedure will meet with a Nurse Clinician in the office within 5 days prior to the scheduled procedure. At this appointment you will receive educational instruction about your procedure as well as information about your medication and diet prior to the procedure. Special medication instruction is required for diabetic patients and for those patients on anticoagulation medication. You will also receive written instructions to take with you. You may also require updated lab work, an EKG or a chest x-ray at this appointment. If you require an updated history and physical, you will also be scheduled to see a nurse practitioner at this appointment (provided you have seen a SPHC cardiologist within the past year). The Nurse Clinician will also review procedure risks and obtain written consent at this appointment for your scheduled procedure.
- At the hospital: Nurse Clinicians discharge patients that are scheduled electively for procedures and remain overnight, provided they remain stable. Nurse Clinicians also see inpatients at our affiliated hospitals for preprocedure education and risk review.
- At the office: Nurse Clinicians see patients in the office under the direction of the primary cardiologist in follow-up to adjustments for heart failure or blood pressure medication.